OPERATIONS / AMICABLE
The issue is rarely the money. It is the approach. An email in English to a debtor in Stuttgart is noise. A phone call in German, referencing ยง286 BGB and citing their latest filed accounts โ that is a conversation. Conversations produce payments.
HOW AMICABLE COLLECTION WORKS
Before we contact the debtor, we know them. Company profile from the local commercial register. Latest filed accounts. Director names and history. Any court judgments or CCJs on record. We build the dossier before we pick up the phone.
INTELLIGENCE GATHERED IN 24HNative-speaking agent contacts the debtor by phone and formal letter. In their language. Citing their local law. Referencing the specific payment obligation, interest accrual, and legal consequences of non-payment in their jurisdiction. Professional. Informed. Impossible to ignore.
25+ LANGUAGES IN-HOUSEPayment plan negotiation. Partial settlement assessment. Dispute mediation where genuine disputes exist. We distinguish between debtors who cannot pay and debtors who will not pay โ and apply different strategies to each. 70% of cases resolve at this stage without legal intervention.
70% RESOLUTION RATEAggressive collection destroys client relationships. Intelligent collection preserves them. Most of our amicable cases end with the debtor paying and the business relationship continuing.
Success-based fee model. You pay a percentage of collected funds only. If we collect nothing, you owe nothing. No retainers. No hourly rates.
Average resolution: 22 days. Compare that to 12-18 months through courts. Amicable collection is the fastest path from unpaid invoice to cleared funds.
A debtor in Italy responds differently from a debtor in Nigeria. A debtor in the UAE expects formality. A debtor in Brazil expects persistence. We deploy culturally appropriate strategies built over 25 years of international practice.
Not every debtor responds to professional negotiation. Some require legal instruments. When amicable collection reaches its limits, we escalate โ seamlessly, within the same case, with no second assessment or delay. Your case moves to Legal Escalation at Day 30 if the debtor has not responded.
Learn about Legal Escalation โ"We don't chase debtors. We outmanoeuvre them."